There are few steps you can take if you are having problems logging in. You can reset your password by clicking on 'log in' and then clicking 'forgot password', this will then take you to a page where you can reset your password using either your username or password. If you can't remember your username or email to submit the 'forgot password' form, please email admin@activeageing.org.au and we will assist you as soon as we can.

FAQs Archive - Active Ageing Australia Learning Portal

Q: What IT setup do I need to have for an online course?

You will need: a computer/tablet/phone speakers or headphones as the videos have sound stable internet connection capable of streaming video

Q: Why can't I access the quiz at the end of a lesson?

All of the steps in a lesson preceding a quiz need to be finished and marked as complete to progress into the quiz. Some computers with high level firewalls may block the quiz section from popping up, if you believe this has happened try logging onto the eLearning on a different device and see if you have access. If you do not have access and have successfully completed the preceding steps, it may be an error and needs to be reported to Active Ageing Australia by emailing admin@activeageing.org.au

Q: I uploaded the wrong video into 'assignments' in an Easy Moves Exercise Program, what do I do?

If you accidentally upload the wrong video, please email admin@activeageing.org.au and notify us with an approximate time so we know how to identify the incorrect file. We will then be in touch with you about options for reuploading the correct video file.

Q: I would like to make a complaint about a course, how do I do this?

Active Ageing Australia will make every reasonable effort to resolve quickly and fairly a complaint made by a student. If a complaint is regarding the assessment of competency during the exercise demonstration, a student should first raise the complaint or grievance with the Easy Moves Assessor (if being assessed in-house) at a suitable time during the assessment session. If the complaint does not relate to exercise demonstration, can’t be resolved on the spot during the session (in-house assessment), or the participant has submitted a video assessment, the complaint should be directed to admin@activeageing.org.au in writing using the student complaint form. Active Ageing Australia will respond within three business days confirming that the complaint has been received. A copy of the complaint flowchart can be viewed here . A full version of the complaint procedure can be viewed here . A copy of the complaint form used in the process can be viewed here .

Q: I was enrolled as part of a large group by a manager/supervisor, how do access the courses?

A user account will be created for you based on your email address and name by a staff member from Active Ageing Australia, this will also include a temporary password. This will be emailed directly to you using the provided email address, or provided to your manager/superviser. If you did not receive an email or are unsure what your log in details are please email admin@activeageing.org.au and a team member will be in touch. If you organisation has purchased bulk log-ins or a license, an access code will be provided to the organisation to adjust the course access price accordingly. Please contact your manager/superviser for the code, or email admin@activeageing.org.au with your name and organisation and a team member will be able to provide the code to you.

Q: I have completed the quiz, why can't I progress?

The quiz sections of the online courses are classified as either ungraded or graded. Unless stated otherwise, each graded quiz section requires a successful answer mark of 80% before you will be able to continue with the course. The answers to the quiz questions will be found in either the module or the course supporting material. Most of our graded quizzes are able to be retaken as many times as you need.

Q: Are there any learning materials for the courses, and if so, where are they?

Any relevant learning materials for each module can be found in the 'Materials tab'. The tab can be found within either the lesson or course and will only show up if there is course material available, the content will be available to download by clicking the link.

Q: I'm a member of Active Ageing Australia, why can't I log in?

Even if you are a member of Active Ageing Australia, you will need to create a new user account on our learning portal. You will be prompted to do this by selecting the 'enrol now' button when you a select your first course.

Q: Will my access expire?

Unless specified otherwise, your enrolment will give you lifetime access.